GDPR Compliance

Our Commitment to Data Protection

neon-momentum is committed to ensuring the security and protection of the personal information that we process, and to provide a compliant and consistent approach to data protection. We have always had a robust and effective data protection programme in place which complies with existing law and abides by the data protection principles.

Data Controller

neon-momentum is the data controller for personal information collected through our website and services. Our contact details are:

neon-momentum
14 Harbourside Walk
Bristol, BS1 5SZ
United Kingdom
Email: [email protected]

Legal Basis for Processing

We process personal data under the following legal bases:

• Consent: Where you have given clear consent for us to process your personal data for a specific purpose, such as marketing communications.
• Contract: Where processing is necessary for the performance of a contract with you, such as when you register for our programmes.
• Legal Obligation: Where processing is necessary for compliance with a legal obligation to which we are subject.
• Legitimate Interests: Where processing is necessary for our legitimate interests, such as improving our services, provided these are not overridden by your rights.

Your Rights Under GDPR

Under the UK General Data Protection Regulation (UK GDPR), you have the following rights:

Right to Access

You have the right to request a copy of the personal information we hold about you. We will respond to your request within one month.

Right to Rectification

You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

Right to Erasure

You have the right to request that we erase your personal data, under certain conditions. This is also known as the "right to be forgotten".

Right to Restrict Processing

You have the right to request that we restrict the processing of your personal data, under certain conditions.

Right to Object to Processing

You have the right to object to our processing of your personal data, under certain conditions, particularly where we process data based on legitimate interests.

Right to Data Portability

You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

Right to Withdraw Consent

Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

Exercising Your Rights

To exercise any of the rights described above, please submit a request to us by email at [email protected]. We may need to verify your identity before processing your request.

We will respond to your request within one month. If your request is complex or you have made multiple requests, we may extend this period by a further two months, but we will inform you of any extension within the first month.

There is no fee for most requests. However, if your request is clearly unfounded, repetitive, or excessive, we may charge a reasonable fee or refuse to comply with your request.

International Data Transfers

We primarily process and store data within the United Kingdom. If we transfer personal data outside the UK, we ensure that appropriate safeguards are in place to protect your information in accordance with UK GDPR requirements.

Data Protection Officer

As a small organisation, we are not required to appoint a Data Protection Officer. However, we take data protection seriously and have designated responsibility for data protection matters to our management team.

Complaints

If you wish to make a complaint about how we handle your personal data, please contact us first at [email protected] so we can try to resolve the issue.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Website: ico.org.uk

Updates to This Policy

We may update this GDPR policy from time to time. Any changes will be posted on this page with an updated revision date.